Terms & Conditions
​Welcome to the Wardrobe Wonga Sellers community. These are our terms & conditions of the service we provide, we recommend reading thoroughly to have the best understanding of how we operate. This will also answer any questions you may have.
Terms & Conditions
COLLECTION OF YOUR ITEMS: We always confirm who will be making your collection before arrival for your peace of mind. Your collection representative will perform quality checks on all items, looking for marks, stains, damage or misshapen items and ensuring they are clean and freshly washed. Please check pockets of clothing and bags for loose items, as anything we do find will be disposed of. We will not take these items with us, however human error may occur and we could miss faults whilst collecting. If upon photographing your items we find damage, the item will not be listed. We will inform you of this damage and you are welcome to collect this item from us at the end of your selling period. Alternatively, we will recycle this item on your behalf. This is also the case for items without a size label. We will not dispose of any items without your permission.
We do not promise the sale of any item, but do our best to sell at a fair price. We have a large following, so customers trust that we are selling a quality item and in turn are happy to pay a bit more. We do not take Vinted’s recommendation on a selling price as this is not always accurate, we always use our brand knowledge when pricing.
Our ethos is bridging the gap between wardrobe and the charity shop, therefore anything you wish to sell with us should otherwise be destined to the charity shop. We advise that you do not add items of sentimental value to the collection pile if you fear you may have second thoughts, as once it's sold we are unable to cancel the customers order without affecting our 5 star feedback rating.
DONATION TO PARTNER CHARITIES: At the end of your selling period, any unsold items will be donated to our partner charities. After 2 weeks we will contact you with an update of your sales and reduce items that are left. At the 3 week mark we will make further reductions to make as much as we can for you. Once your selling period finishes after 4 weeks, any remaining items will be donated to our partner charities and we will transfer your #lazymoney to the bank details you provided upon collection. Evidence of donations are posted on our Facebook page after the event. We will also send you a thankyou.
COLLECTION APPOINTMENTS & CANCELLATIONS: We book appointments by location for a more cost effective free collection service. We understand that sometimes things change and you may need to cancel/rearrange your appointment. We will always send a reminder of your appointment the day before or morning of your appointment, we require confirmation that you will be available for your arranged collection. If we don’t receive confirmation an hour before the time of your appointment, the booking will be automatically cancelled as we can not make unnecessary journeys.
If you do need to cancel or change your appointment please let us know as soon as possible, we will rebook without obligation.
We do not keep a written list/log of all items collected, however we label the bag we collect your items in and once in our warehouse your items will be photographed and stored in a plastic box with your name and assigned emoji. Your items will remain in this box unless sold until the end of your selling period. We pride ourselves on the safety and account of your items, we have never misplaced or lost an item. If any of your items are selected to be showcased in a pop up event it will be labelled with your name and emoji.
PAYMENTS: We work on a 50/50 commission for your items, this means that any item sold you will receive 50% of the GROSS profit. We always cover the cost of packaging and the customer buying the item covers the cost of the postage. For example; an item sells for £26.00, you will receive £13.00.
High value items are worked on a 60/40 commission, meaning any individual item sold for £30.00 or more you will receive 60%. For example; an item sells for £85.00, you will receive £51.00.
Payouts are made on the last day of each calendar month and cannot be requested before that. We will inform you the date your selling period ends and the payout day.
Payment will be made to the bank details provided upon collection and followed up by a video of your sales. All payment details are saved within our banking app and not obtainable to anyone other than Johanna Jenkins, who will transfer the money securely.
ROLLING CLIENT: As we can only collect one Ikea sized bag full of items at a time you might need to book a follow up appointment 4-5 weeks after your first collection, this can be booked during your first collection. We call this a rolling client.
If you have another collection appointment booked. You can request a payout after your 1st selling period has finished. This will be paid out on the last day of the calendar month, we will advise you of this date depending on the month. If you would like any unsold items back and you have a follow up appointment booked, we will simply bring your unsold items back when we collect again. If you are donating your unsold items, they will be donated as normal.
If you are a rolling client, need to cancel your follow up appointment but are wanting your unsold items back, we require an appointment to be rebooked at your earliest convenience. If you have not rebooked within 7 days of cancellation we will contact you again to book your slot, if we do not receive a reply within 48 hours of that, we will have no choice but to donate your unsold items, due to space in our warehouse. We understand that situations can occur and all we ask for is communication, under certain circumstances we will hold your items for longer.
